{"id":781,"date":"2025-02-05T15:59:07","date_gmt":"2025-02-05T12:59:07","guid":{"rendered":"https:\/\/gencoglualtin.com\/?page_id=781"},"modified":"2025-02-05T16:03:45","modified_gmt":"2025-02-05T13:03:45","slug":"distance-sales-contract-and-pre-information","status":"publish","type":"page","link":"https:\/\/gencoglualtin.com\/index.php\/en\/distance-sales-contract-and-pre-information\/","title":{"rendered":"Distance Sales Contract and Pre-Information"},"content":{"rendered":"\t\t
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Pre-Information Form<\/strong><\/p>\n

    \n
  1. SUBJECT<\/strong><\/li>\n<\/ol>\n

    The subject of this Sales Agreement Pre-Information Form concerns the sale, delivery, and\/or transfer of funds for the products listed below, or the conversion of gold\/silver in the account into physical gold\/silver and storage or delivery in compliance with regulations, as per the provisions of the Consumer Protection Law No. 6502 and the Distance Sales Regulation (Official Gazette: 27.11.2014\/29188). By accepting this pre-information form, the BUYER agrees that, in case they confirm the order, they will be obligated to pay the order amount and any additional charges such as shipping costs, taxes, etc., and acknowledges having been informed about these terms in advance.<\/p>\n

      \n
    1. SELLER INFORMATION<\/strong><\/li>\n<\/ol>\n

      Company Name: Gen\u00e7o\u011flu Jewelry
      Address: Ba\u011fc\u0131lar Cad. No. 126\/A G\u00fcng\u00f6ren\/Istanbul
      Phone: +90 544 691 19 83
      Email: destek@gencoglualtin.com<\/a><\/p>\n

        \n
      1. BUYER INFORMATION<\/strong> (Hereinafter referred to as the BUYER)<\/li>\n<\/ol>\n

        Person to be delivered to:
        Delivery Address:
        Phone:
        Email\/Username:<\/p>\n

          \n
        1. ORDERER INFORMATION<\/strong> (Hereinafter referred to as the ORDERER)<\/li>\n<\/ol>\n

          Name, Surname\/Company Name:
          Address:
          Phone:
          Email\/Username:<\/p>\n

            \n
          1. PRODUCT(S) INFORMATION<\/strong><\/li>\n<\/ol>\n

            5.1. The essential features of the product(s) and\/or service (type, quantity, brand\/model, color, quantity) are available on the SELLER’s website, and second-hand products are not sold on the site.<\/p>\n

            5.2. The listed and posted prices on the website are the sale prices. The listed prices and promises are valid until updated or changed. Prices announced for a limited time are valid until the specified period.<\/p>\n

            5.3. The total sales price of the goods or service, including all taxes, is shown in the table below.<\/p>\n

            Shipping:
            VAT:
            Total (Including VAT):<\/p>\n

            Payment Method and Plan:
            Delivery Address:
            Person to be Delivered to:
            Invoice Address:
            Order Date:<\/p>\n

            The shipping cost for the product will be paid by the SELLER. If the BUYER requests that the product(s) be stored in accordance with the regulations, the storage costs, commissions, and other expenses will be borne by the BUYER.<\/p>\n

              \n
            1. GENERAL TERMS<\/strong><\/li>\n<\/ol>\n

              6.1. The BUYER acknowledges, declares, and undertakes that they have read the basic characteristics, sale price, payment method, and delivery details of the product(s) on the SELLER\u2019s website, and have electronically confirmed this pre-information. The BUYER also confirms that they have obtained the necessary details regarding the address, basic features of the ordered product(s), price including taxes, and delivery and payment information.<\/p>\n

              6.2. Each product in this agreement will be delivered within the period specified on the website, depending on the distance from the BUYER’s residence, but not exceeding 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER has the right to cancel the contract.<\/p>\n

              6.3. The SELLER agrees to deliver the product in accordance with the specifications of the order, free of defects, and in compliance with legal regulations, with necessary warranty documents, user manuals, and in accordance with the relevant standards, and with all necessary care and attention.<\/p>\n

              6.4. If the SELLER is unable to fulfill the contract due to impossibility, they agree to notify the BUYER in writing within 3 days from the date they become aware of the situation, and refund the total amount within 14 days.<\/p>\n

              6.5. The BUYER acknowledges, declares, and undertakes that if the payment for the product is not made, or is canceled in bank records, the SELLER is no longer obliged to deliver the product.<\/p>\n

              6.6. In case the product is not paid due to unauthorized use of the BUYER\u2019s credit card, the BUYER agrees to return the product to the SELLER within 3 days, with shipping costs covered by the SELLER.<\/p>\n

              6.7. If unforeseen and force majeure circumstances occur that prevent or delay the fulfillment of the contract, the SELLER agrees to notify the BUYER, and the BUYER has the right to request cancellation, replacement with a similar product, or postponement of delivery until the obstacle is resolved. If the BUYER cancels the order, the amount paid will be refunded within 14 days for cash payments and within 14 days to the relevant bank for credit card payments.<\/p>\n

                \n
              1. INVOICE INFORMATION<\/strong><\/li>\n<\/ol>\n

                Name\/Surname\/Company Name:
                Address:
                Phone:
                Email\/Username:<\/p>\n

                Invoice Delivery: The invoice will be delivered with the order to the delivery address. If the SELLER is an e-invoice taxpayer, the e-invoice will be sent to the email address provided by the BUYER during registration.<\/p>\n

                  \n
                1. RIGHT OF WITHDRAWAL<\/strong><\/li>\n<\/ol>\n

                  8.1. The BUYER may withdraw from the contract for the product within 14 (fourteen) days from the delivery date without any penalty or justification, provided they notify the SELLER. The withdrawal costs are borne by the SELLER. By accepting this contract, the BUYER acknowledges being informed about the right of withdrawal.<\/p>\n

                  8.2. In order to exercise the right of withdrawal, the BUYER must notify the SELLER via registered mail, fax, or email within 14 (fourteen) days, and the product must not be used according to the terms outlined in “Products that Cannot Be Returned.”<\/p>\n

                  8.2.1. The invoice for the product delivered to the BUYER must be returned, and if the invoice was issued for a corporate order, the return invoice must also be provided. Corporate returns cannot be processed without a return invoice.<\/p>\n

                  8.2.2. Return form,<\/p>\n

                  8.2.3. The product should be returned with its box, packaging, and any standard accessories, without damage.<\/p>\n

                  8.2.4. The SELLER is obliged to refund the total amount and return the documents within 14 days after receiving the withdrawal notice, and to accept the return of the product within 20 days.<\/p>\n

                  8.2.5. If the product’s value decreases due to the BUYER’s fault, or the product is not properly preserved, and thus the product is damaged, the BUYER is obliged to compensate for the damages.<\/p>\n

                  9. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED<\/strong><\/p>\n

                  All products sold through the SELLER’s platform at the URL gencoglualtin.com are within the scope of products for which the right of withdrawal cannot be exercised, in accordance with Article 15\/1-a of the Distance Contracts Regulation and clause 9.1\/a of this article. Therefore, the right of withdrawal cannot be exercised for these products, nor can the product cancellation\/return be made, except for Article 4.8 of the Distance Sales Agreement concluded between the BUYER and the SELLER.<\/p>\n

                  9.1. a)<\/strong> Contracts concerning goods or services whose price depends on fluctuations in financial markets and cannot be controlled by the seller or provider.<\/p>\n

                  b) Contracts for goods made to the consumer\u2019s specifications or clearly personalized.<\/p>\n

                  c) Contracts for the delivery of perishable goods or goods that may expire quickly.<\/p>\n

                  \u00e7) Contracts for the delivery of goods whose protective elements (such as packaging, tape, seal, or package) have been opened after delivery; those unsuitable for return for health and hygiene reasons.<\/p>\n

                  d) Contracts for goods that, after delivery, have been mixed with other products and cannot be separated by their nature.<\/p>\n

                  e) Contracts for books in tangible form, digital content, computer supplies, devices for data storage, and devices that allow data recording and storage, where protective elements like packaging, tape, seal, or package have been opened after delivery.<\/p>\n

                  f) Contracts for the delivery of periodicals such as newspapers and magazines, except for those provided under a subscription agreement.<\/p>\n

                  g) Contracts for services related to accommodation, furniture transport, car rental, food and beverage supply, and the utilization of leisure time for entertainment or relaxation, to be provided on a specific date or within a specified period.<\/p>\n

                  \u011f) Contracts for services performed electronically or intangible goods delivered immediately to the consumer.<\/p>\n

                  h) Contracts for services commenced with the consumer\u2019s approval before the expiration of the withdrawal period.<\/p>\n

                  9.2.<\/strong> The BUYER may submit their complaints and objections to the consumer problems arbitration board or consumer court, based on Article 6, Paragraph 1 and 4 of the Consumer Arbitration Committees Regulation published in the Official Gazette dated 7\/11\/2014 and numbered 29188, within the monetary limits specified.<\/p>\n

                  SELLER<\/strong><\/p>\n

                  Gen\u00e7o\u011flu Kuyumculuk<\/p>\n

                  BUYER<\/strong><\/p>\n

                  Date:<\/p>\n

                  DISTANCE SALES AGREEMENT<\/strong><\/p>\n

                  ARTICLE 1 \u2013 PARTIES<\/strong><\/p>\n

                  1.1. SELLER
                  Company Name: Gen\u00e7o\u011flu Kuyumculuk
                  Address: Ba\u011fc\u0131lar Cad. No. 126\/A G\u00fcng\u00f6ren\/\u0130stanbul
                  Phone: +90 544 691 19 83
                  Email: destek@gencoglualtin.com<\/a><\/p>\n

                  1.2. BUYER
                  Name and Surname\/Title:
                  Phone:
                  Address:
                  Email:<\/p>\n

                  ARTICLE 2 \u2013 SUBJECT<\/strong><\/p>\n

                  The subject of this contract is the sale and delivery of the product(s) with the characteristics mentioned in this agreement, ordered by the BUYER electronically through the website http:\/\/www.gencoglualtin.com<\/a>, and the determination of the rights and obligations of the parties according to the provisions of the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.<\/p>\n

                  ARTICLE 3 \u2013 SUBJECT PRODUCT<\/strong><\/p>\n

                  3.1. The products subject to this agreement are any products sold and delivered through the website http:\/\/www.gencoglualtin.com<\/a>. The type and nature, quantity, brand\/model, color, and total sale price including taxes of the product(s) are as specified on the product promotion page of the website and in the invoice, which is an inseparable part of this agreement. No second-hand products are sold on the website.<\/p>\n

                  3.2. The BUYER acknowledges that they have read and understood the basic characteristics, sale price, payment method, and delivery conditions of the product(s), as well as the “right of withdrawal” and confirmed all the preliminary information electronically before placing the order. The “Preliminary Information Form” and “Invoice” are integral parts of this agreement. When the purchase is made via credit card or bank transfer and the “Your Order Has Been Successfully Completed” page with the order number appears, the BUYER is deemed to have accepted all the terms and conditions of this agreement.<\/p>\n

                  3.3. Delivery Address:
                  Person to Deliver:
                  Payment Method:
                  Invoice Address:
                  Shipping Fee:<\/p>\n

                  ARTICLE 4 \u2013 GENERAL PROVISIONS<\/strong><\/p>\n

                  4.1. The BUYER declares that they have read the general characteristics, price, payment method, and delivery details of the product(s) purchased through the website and confirmed them electronically.<\/p>\n

                  4.2. Delivery of the product will be made within the time frame stated on the website, not exceeding 30 days, depending on the distance to the BUYER\u2019s place of residence. Upon delivery, all responsibilities related to the product(s) pass to the BUYER.<\/p>\n

                  4.3. The BUYER is responsible for the accuracy of the personal data provided in the site registration form or later updated by the BUYER. The SELLER may contact the BUYER via email, SMS, phone, and other communication channels for post-sale services, marketing, and other purposes as stated in the Personal Data Protection Law (KVKK) and related policies unless otherwise specified by the BUYER.<\/p>\n

                  4.5. The parties agree that the SELLER\u2019s records containing the BUYER\u2019s declarations (e.g., phone calls, internet records) will serve as binding evidence.<\/p>\n

                  4.6. If the product is to be delivered to someone other than the BUYER and that person\/entity refuses delivery, the SELLER is not responsible. The BUYER will be informed within 3 business days about any undelivered products returned to the SELLER, and will have the following options:<\/p>\n

                  4.6.1. The BUYER can request the product(s) be delivered to a new address at their own cost within 3 business days.<\/p>\n

                  4.6.2. If the BUYER does not choose option 4.6.1 or fails to act within the given time, the SELLER will refund the payment through the same method the BUYER used for payment.<\/p>\n

                  4.7. The SELLER is responsible for delivering the product(s) without defects, in good condition, and as described.<\/p>\n

                  4.8. The BUYER is to inspect the product(s) before accepting delivery. Damaged or defective products should not be accepted from the carrier. Any damage must be documented with a report from the carrier. If the product(s) are found to be defective or damaged, the BUYER must notify the SELLER in writing within 7 business days, and the product will be replaced or refunded by the SELLER, with shipping costs covered by the SELLER.<\/p>\n

                  Article 4 \u2013 PAYMENT AND DELIVERY TERMS<\/strong><\/p>\n

                  4.9. If the legislation to which the SELLER is subject permits, the BUYER can make purchases using a credit card and in installments. In installment transactions, the provisions of the agreement signed between the BUYER and the cardholder bank are valid. The credit card payment date is determined by the agreement between the bank and the BUYER. The BUYER can also track the number of installments and payments via the account statement sent by the bank.<\/p>\n

                  4.10. In the event that the BUYER’s credit card is unlawfully and unjustifiably used by unauthorized persons due to no fault of the BUYER, and if the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER is obliged to return the product within three days, provided that it is delivered to them. Otherwise, the BUYER agrees and undertakes that the provisions regarding unjust enrichment will apply. In this case, the shipping cost is the BUYER’s responsibility.<\/p>\n

                  4.11. If the SELLER believes that the performance of the product(s) is impossible, the SELLER must notify the BUYER if the product(s) cannot be delivered on time due to force majeure, extraordinary situations preventing shipment, and\/or the product not being in stock or unavailable. The BUYER can choose to cancel the order, replace the product with a similar one if available, or postpone the delivery until the obstructive condition is removed. If the BUYER cancels the order, the amount paid will be refunded within 14 days from the date the product(s) are returned to the SELLER, provided that the product is returned within three days. In the case of a credit card purchase, the SELLER cannot refund the BUYER in cash due to the contract with the bank. In such a case, the refund will be made to the credit card used for the purchase or to the relevant bank account if the product was bought via a bank transfer.<\/p>\n

                  4.12. Situations that did not exist at the time of signing this agreement and could not be foreseen, which occur without fault from either party and prevent the performance of obligations under this agreement or delay their performance, such as war, natural disasters, strikes, lockouts, or legislation changes that hinder the importation of the product(s), are considered force majeure. The party affected by force majeure will immediately inform the other party in writing, and will not be held responsible for failure to perform obligations under this agreement while the force majeure persists. If the force majeure lasts for more than 30 days, both parties will have the right to unilaterally terminate the agreement.<\/p>\n

                  4.13. The BUYER must become a member of the system in order to make a purchase from the website.<\/p>\n

                  4.14. Persons under the age of 18 cannot make purchases from the SELLER. By logging in to the site and\/or becoming a member, the user declares and accepts that they are over 18 years old.<\/p>\n

                  4.15. By making a purchase on the website “http:\/\/www.gencoglualtin.com<\/a>,” the BUYER agrees that it is for personal use and not for resale (commercial) purposes. Therefore, purchases made for resale and commercial purposes are not acceptable under this agreement or the 6502 Law, and the SELLER retains all rights regarding this.<\/p>\n

                  4.16. The SELLER is not responsible for the contents or links of websites that are not owned by the SELLER, even if a link to those sites is provided on the website. Any risks associated with accessing linked sites are entirely the BUYER’s responsibility.<\/p>\n

                  4.17. The SELLER is not responsible for pricing errors caused by typographical and system errors. Payments made by credit card may be delayed for validation and verification. The SELLER reserves the right to cancel erroneous orders as long as delivery has not been made to the BUYER.<\/p>\n

                  4.18. If the BUYER purchases gold bars and requests a transfer to a bank account, the transfer will be made to the IBAN number provided by the BUYER. The transfer is made as a GRAM transfer. The accuracy of the IBAN information is the responsibility of the BUYER.<\/p>\n

                  4.19. The order placed by the BUYER, by accepting this agreement, becomes valid only when confirmed via 3D Secure. Therefore, the entire responsibility for the transaction lies with the Credit Card Holder and the BUYER.<\/p>\n

                  4.20. In a 3D Secure transaction, the person giving approval is the Cardholder. Since the transaction is completed via 3D Secure, the order cannot be finalized without the BUYER’s approval. Therefore, all responsibility lies with the Cardholder.<\/p>\n

                  4.21. Under the Personal Data Protection Act, the SELLER acknowledges and declares that all information obtained in the course of the commercial relationship with the BUYER, which directly or indirectly identifies or may identify individuals, is considered “Personal Data.”<\/p>\n

                  The SELLER processes the BUYER’s Personal Data in compliance with the relevant laws and good faith principles for specific, legitimate purposes, and may transfer the data to official authorities in compliance with legal obligations. Additionally, the SELLER stores the Personal Data in accordance with the relevant legislation as outlined in the Clarification Text and may share it with third-party institutions such as cargo companies for after-sales services. The BUYER consents to the processing, storage, and transfer of their Personal Data by the SELLER under this Agreement.<\/p>\n

                  The SELLER agrees to fulfill legal obligations regarding personal data protection, to take all necessary legal, technical, and environmental measures, and to delete or destroy Personal Data once the reason for its processing has been fulfilled or when the legal obligation ends.<\/p>\n

                  4.22. Orders paid via bank transfer must be completed within 20 minutes.<\/p>\n

                  4.23. The BUYER must complete their purchase within 20 minutes after adding products to the cart. After 20 minutes, the products will be removed from the cart.<\/p>\n

                  4.24. The maximum total value of products that can be added to the cart is \u2026\u2026 TL. Products priced above \u2026\u2026 TL can only be purchased in a quantity of one. The SELLER may change these amounts and announce it on the site.<\/p>\n

                  ARTICLE 5 \u2013 RIGHT OF WITHDRAWAL<\/strong><\/p>\n

                  5.1. The BUYER has the right of withdrawal within 14 days from the delivery of the product to themselves or the person\/institution they specified. To exercise the right of withdrawal, the BUYER must notify the SELLER via fax, email, or phone within this period, and the product must not have been used as stated in Article 5. In case of withdrawal, the product delivered to the third party or the BUYER must be returned with a cargo delivery receipt and the original invoice. The product price should be refunded to the BUYER within 14 days from the receipt of these documents. If the original invoice is not provided, VAT and other legal obligations cannot be refunded. The shipping cost for the return of the product is borne by the BUYER.<\/p>\n

                  5.2. The prices of gold and silver products are updated based on the fluctuations in international gold market prices. Therefore, gold, silver, and similar product orders are final and cannot be canceled or returned for any reason.<\/p>\n

                  5.3. No shipments are made to the Turkish Republic of Northern Cyprus (TRNC) or abroad.<\/p>\n

                  5.4. If the product\u2019s value decreases due to the BUYER’s fault or if the product is not properly preserved, and as a result, the product is damaged, its package is broken, or it becomes impossible to return, the BUYER is responsible for compensating the SELLER’s damages in proportion to their fault.<\/p>\n

                  ARTICLE 6 \u2013 PRODUCTS AND SERVICES EXCLUDED FROM THE RIGHT OF WITHDRAWAL<\/strong><\/p>\n

                  All products sold on the SELLER\u2019s platform, with the URL \u201cgencoglualtin.com,\u201d are excluded from the right of withdrawal according to Article 15\/1-a of the Distance Sales Regulation. Therefore, withdrawal rights cannot be exercised for these products, and as an exception to Article 4.8, product cancellations\/returns are also not possible.<\/p>\n

                  ARTICLE 7 \u2013 COMPETENT COURT<\/strong><\/p>\n

                  In case of disputes arising from this agreement, Istanbul Courts and Enforcement Offices will have jurisdiction. The upper and lower monetary limits for decisions made by Consumer Arbitration Committees are determined annually by the Ministry of Customs and Trade in accordance with Article 68 of the Consumer Protection Law No. 6502 and Article 6 of the Consumer Arbitration Committees Regulation.<\/p>\n

                  The BUYER accepts all terms and conditions of this agreement upon placing an order.<\/p>\n

                  SELLER<\/strong><\/p>\n

                  Gen\u00e7o\u011flu Jewelry<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Pre-Information Form SUBJECT The subject of this Sales Agreement Pre-Information Form concerns the sale, delivery, and\/or transfer of funds for the products listed below, or the conversion of gold\/silver in the account into physical gold\/silver and storage or delivery in compliance with regulations, as per the provisions of the Consumer Protection Law No. 6502 and … Devam\u0131n\u0131 oku<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-781","page","type-page","status-publish"],"lang":"en","translations":{"en":781,"tr":555},"jetpack_sharing_enabled":true,"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/gencoglualtin.com\/index.php\/wp-json\/wp\/v2\/pages\/781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gencoglualtin.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gencoglualtin.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gencoglualtin.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gencoglualtin.com\/index.php\/wp-json\/wp\/v2\/comments?post=781"}],"version-history":[{"count":4,"href":"https:\/\/gencoglualtin.com\/index.php\/wp-json\/wp\/v2\/pages\/781\/revisions"}],"predecessor-version":[{"id":786,"href":"https:\/\/gencoglualtin.com\/index.php\/wp-json\/wp\/v2\/pages\/781\/revisions\/786"}],"wp:attachment":[{"href":"https:\/\/gencoglualtin.com\/index.php\/wp-json\/wp\/v2\/media?parent=781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}